If for any reason you need to make changes, please email Customer Services, and we will endeavour to help. But only if order has not already been dispatched. Please refer to Conditions of Sale.
For plants in pots like blueberries we ship out all year round.
We send most bare-root tree orders out between October and March. We do contact you by email to advise when your order is being sent.
Scions and Rootstock are normally shipped from January to March.
If a 'safe' place has been nominated for parcels to be left. We would highlight, that whilst unattended your parcel will not be covered for loss or damage.
We may hold your order if adverse weather is forecast that may affect your plants
If you have provided us with a valid e-mail address, we will confirm shipping to you when your parcel actually is packed and leaves the nursery. This confirmation e-mail contains a link enabling you to track your order's progress. If you have not received goods a week after the shipping e-mail date, please call Customer Services.
We will make every attempt to change a delivery address however we need as much advance notice as possible. With orders for plants we need to be notified a minimum of 5 working days prior to the despatch date. With other products this period will be shorter.